Directory:Gary S. Goodman

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Gary S. Goodman
Dr. Gary S. Goodman
Residence	[[City:=Glendale|Glendale]], [[State_Name:=California|California]], [[Country_Name:=United States|USA]] Template:Country data US
Born
Contact	631 West Broadway Glendale, CA  US  91204-1007 818.243.7338 [http://www.customersatisfaction.com/ customersatisfaction.com]  [mailto:gary@customersatisfaction.com Email]

Personal

Dr. Gary S. Goodman is a Best-selling author of 12 books and more than 1,000 articles. Gary is considered "The Gold Standard" in negotiation, sales development, customer service, and telephone effectiveness. Top-rated as a speaker, seminar leader, and consultant, his clients extend across the globe and the organizational spectrum, from the Fortune 1000 to small businesses.

A unique resource in the fields of customer service, sales, management consulting, and individual achievement; he combines over 20 years of leading-edge business and consulting experience with a communications Ph.D. from USC, a law degree from Loyola, and an MBA from the Peter F. Drucker School at Clarement Graduate University.

He also brings a fun sense of humor to his presentations. Gary's seminars have been sponsored by over 40 universities across the country, including Ohio State University, the University of Chicago, the University of Kentucky, and Purdue University.

Gary's consulting client list reads like a Who's Who, featuring high-profile names such as Dupont, Fidelity Investments, Metropolitan Life, the U.S. Navy, Transamerica, Discover Card, and Kraft.

His original ideas are published and quoted widely, and appear in scores of prominent publications, including Business Week and Time magazine. He is also a popular guest on radio and television programs throughout the world. He is president of Customersatisfaction.com and The Goodman Organization.

Articles

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Books

Monitoring, Measuring & Managing Customer Service

Author: Dr. Gary S. Goodman

Published 2000, Jossey-Bass/John Wiley

Available from Customersatisfaction.com or through Amazon.com

Excellence in customer service does not come about accidentally. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, as well as from a wealth of real-life episodes of first-class service, Gary Goodman provides readers with a system for building and sustaining great customer service.

Goodman spells out specific ways to foster such proactive behavior among your work force, along with practical methods that measure their effectiveness. His tips include detailed assessment procedures for employees, team leaders, and managers.

Please Don't Shoot The Messenger!

Author: Dr. Gary S. Goodman

Published: 2000, McGraw-Hill Contemporary Books

Single copies available from through Amazon.com

For 25 or more copies, please contact us at Customersatisfaction.com

Now you can talk to demanding bosses, clueless colleagues, tough customers, and difficult clients without losing your cool (or your job!).

The business world is filled with unsettling circumstances and thorny situations that often require a person to break bad news or express uncomfortable information to those who don't want to hear it. Maybe you're a manager and you need to discipline a subordinate. Perhaps you need to say "no" to a customer (but in a way that allows you to keep his/her business). How about asking your boss for a raise? Uncomfortable as they may be, these situations occur in just about any office, in just about any kind of business.

In Please Don't Shoot the Messenger! Dr. Gary Goodman arms you with helpful and practical communications skills you need in order to sail through sensitive business communication situations with customers and colleagues alike. In or out of the office, Please Don't Shoot the Messenger! Shows how to improve you communication skills in practically every possible challenging business situation. High spirited yet helpful, Please Don't Shoot the Messenger! is a must-have for business communication success.

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