Directory:NGenera CIM

nGenera CIM
Type	[[Company_Type:=Business|Business]]
Founded	[[Year_Started:=1994|1994]]
Headquarters	Template:Country data US [[City:=Bellevue|Bellevue]], [[State_Name:=Washington|Washington]], [[Country_Name:=United States|USA]]
Products	Customer interaction software, live chat software, document management software, email management software, knowledgebase software
Contact	3015 112th Avenue N.E. Bellevue, WA 98004 1-425-250-4900 [http://cim.ngenera.com/ nGenera CIM website]
Reference	{{{reference}}}

nGenera Customer Interaction Management (CIM) is the global leader in next-generation customer experience software solutions. nGenera CIM is headquartered in Bellevue, Washington with international offices located in London and Germany.

Since its inception in 1994 nGenera CIM has been empowering companies to provide exceptional customer service experiences.

History

In 1994, Aditi is founded by former Microsoft executives. Aditi is a product R&D and staffing solutions partner for software organizations and financial services.

In 2000, Aditi executives establish Talisma. The company specializes in customer relationship management (CRM) software and establishes offices in Seattle, London, Geneva, Bangalore, Hong Kong, Australia, and Poland.

In 2004, Talisma acquires then technology partner Knowledgebase.net. Bringing Knowledgebase R&D, customers, and employees under one roof and offering a robust Customer Interaction Management Suite including Knowledgebase, Email, Chat, Click to Call, and Answer.

In 2008, Talisma’s highly successful CRM software for the higher education industry is acquired by Campus Management (www.campusmgmt.com), a company that offers technology solutions to higher education organizations. nGenera CIM is focus exclusively on its CIM offering. Talisma is acquired by the nGenera Corporation (www.ngenera.com), an organization that pioneers business solutions for next-generation corporations.

In 2009, Talisma CIM is officially rebranded to nGenera Customer Interaction Management; the CIM suite is rebranded to nGen Knowledgebase, nGen Chat, nGen Email, nGen Phone, nGen Answer and nGen Click to Call.

Products

nGen CIM Suite helps you improve operational efficiency, agent productivity and customer loyalty. It is scalable and able to handle millions of interactions.

nGen Knowledgebase offers self-service as a communication channel. This online FAQ software improves customer service operations.

nGen Chat Reactive is a chat software that allows agents to handle multiple customers simultaneously and provides a real-time interaction at a low cost.

nGen Chat Proactive allows you to turn around frustrated customers, decrease shopping cart abandonment.

nGen Social Media lets you proactively monitor, assess, engage and respond to customers and potential customers beyond the walls of your traditional contact center.

nGen Click to Call enables users to migrate site visitors from window shopping on the web to purchasing on the phone. You can also route requests to agents based on your business rules with nGen Click to Call.

nGen Phone allows you to merge your customer data from multiple sources and thread the entire interaction history into one comprehensive system.

nGen Email is email management software that will improve customer satisfaction and agent productivity while decreasing operational costs.

nGen CoBrowse makes it possible for you to walk your customer through their problem. With nGen CoBrowse software, the customer can share their desktop and pass mouse and keyboard control to an agent.

nGen Community provides a platform for all your customer voices and gain valuable insight to customer feedback about products, services and how your company is perceived.

nGen Answer is a solution that can decrease operational overhead and improve the quality and consistency of the customer response.

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External links

• nGenera CIM Website

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